Continuing with the last question of Assessing Your Core Provider's Service, we take a look at technology costs and we have to ask:

Continuing with question three of Assessing Your Core Provider's Service, we take a look at technology support. Your core provider may support you through the conversion, but do they provide maintenance post-conversion to make sure your system continues to run as it should? And what about your back-office technology? How is it being serviced? 

Continuing with question two on Assessing Your Core Provider's Service, we take a look at cybersecurity, which continues to be a critical issue in the industry and is especially heightened during the pandemic. Your core provider needs to be doing everything possible to minimize your risk, so we have to ask:

2020 brought its set of challenges to community banks nationwide, causing many banks like yours to rely on their core technology more than ever before. Did your core provider support your bank when you needed them the most? Before you answer, ask yourself the following questions:

This post was previously published on Independent Banker. 

A new core system is a significant financial investment and time commitment. Finding the right core partnership to meet your bank’s needs takes time to research and vet the options. Gilmer National Bank started exploring their core options when they realized their current provider was not adapting to the changing climate and not making the updates needed for the bank to grow their business. They took IBT Apps through their vendor management process, and we learned, from being on the vendor side, what it takes for a community bank to secure the right core partnership. The information below serves as a firsthand account of vendor management in action using Gilmer National Bank’s story.

IBT Apps recently launched the Banker Protection Program to assist community banks in looking for a core option that aligns with their “new normal.” We have received a few questions over the last few weeks and would like to share these with fellow community bankers looking for more information on the program.

The impact of COVID-19 has caused many of us to rethink how we do business in order to overcome the “new normal’s” ongoing challenges. For a community bank to survive the uneven road ahead, it must ensure that its core technology can adapt to the ever-changing climate.

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