IBT Apps Blog

Our Response to COVID-19: A Message From Mike Shubert, COO

Apr 2, 2020 3:06:16 PM / by IBT Apps

As the COVID-19 pandemic continues to evolve, we want to let you know that IBT Apps® has comprehensive plans in place to protect our staff, clients, and partners.  

To be able to respond quickly to rapidly-evolving situations like this, a dedicated, Pandemic Response team is in place that will fulfill the following:

  • Stay on top of the latest COVID-19 news and how it may impact the industry.
  • Follow the most current guidelines and recommendations from local, national, and international health organizations.
  • Communicate changes or new details as the situation evolves.

Our Pandemic Response plan identifies our most critical processes, mitigation strategies, and human response efforts during a pandemic. We've already enacted several measures across our organization to ensure complete operational and service delivery in addition to the health and safety of our community.  

Personnel Health and Safety: The health and welfare of our employees, clients, and partners is something we place the highest priority on. We have implemented several measures to ensure the health and safety of our employees, including supporting remote work for employees, limiting non-essential travel, and improving health and hygiene across all office locations by maintaining sanitation supplies and encouraging a “Feeling sick? Stay home!” mentality. 

Infrastructure Reliability and Redundancy: IBT Apps handles the Core Processing and Digital Banking needs of Community Banks and Financial Institutions across the United States. To ensure the highest level of uptime and resiliency, we leverage multiple, geographically diverse data centers, as well as a public cloud partner to deliver our products and services to institutions. This diversity in infrastructure gives us flexibility in the rare event that supply chains are disrupted for an extended time during a crisis. Additionally, Our Managed Network Services (MNS) team can manage infrastructure remotely, ensuring the complete resilience of our systems. 

Workforce Reliability and Redundancy: Keeping operations running is critical to us. Given the critical nature of the services we provide to our clients, we want to ensure the highest level of support and availability. While shelter-in-place orders exist, work from home capabilities will be a part of our normal business operations. We currently leverage a range of Microsoft’s best-of-breed technologies for secure content collaboration, video communication and messaging, secure identity management, and other critical cloud tools to allow for uninterrupted remote work for our employees. Additionally, IBT Apps® has tested and implemented additional features that allow our clients to have a seamless experience when contacting IBT Apps® support via the Client Support Portal or when contacting via phone at 512-616-1100 (Option 2). 

We deeply appreciate your partnership with IBT Apps®, and we understand the additional stress that this epidemic can cause on your institution and your customers. Please rest assured that IBT Apps® is doing everything it can to serve you so you can focus on your business operations.

Please reach out to us if we can be of further assistance to your institution. 

 

Mike Shubert
Chief Operating Officer
IBT Apps

Topics: IBT Apps News

IBT Apps

Written by IBT Apps